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FAQ



How do I contact you?
Please email customerservice@cookemanagement.com

How long will it take for my order to arrive?
We aim to despatch all orders within 2 working days of receipt. If we are unable to do this we will contact you by email.

All orders are delivered by Royal Mail. Unfortunately they are not tracked.

UK orders should normally be with you within 2-3 working days, however can sometimes take a little longer due to postal delays. Please allow a full 7 working days before notifying us of any delays in arrival.

Other European orders should normally be with you within 7-10 working days, however can sometimes take a little longer due to postal delays. Please allow a full 15 working days before notifying us of any delays in arrival.

Rest of the World Zone 1 & 2 should normally be with you within 10-15 working days, however can sometimes take a little longer due to postal delays. Please allow a full 25 working days before notifying us of any delays in arrival.

Please note, working days do not include weekends and public holidays.

How do I make a return?
If you are not entirely satisfied with your purchase please contact Customerservice@cookemanagement.com within 7 days for exchange or refund information and instructions.

Chris Cooke Mgmt Ltd
G03 The Light Box
111 Power Road
London
W4 5PY

Who do I contact if I have a problem with my order?
Please contact customerservice@cookemanagement.com or call Tel: 020 8567 1700

Does my package have a tracking number?
Unfortunately not. If your order does not arrive within 14 business days for the UK or 20 business days for Europe please contact us at Customerservice@cookemanagement.com

How much will my order cost me in my own currency?
Unfortunately, it's impossible for us to give you an accurate figure. This is not only because the exchange rates between currencies change every minute, but also because every bank and credit card company add their own different charge for currency conversion. We will charge your credit card in British Pounds and your credit card company will then convert that amount to your local currency.

Payment Methods
We accept the following payment methods: